• 2 min read

From QR Codes to Instant Insights: Feedback at Point-of-Experience

From QR Codes to Instant Insights: Feedback at Point-of-Experience

In today’s experience economy, timing is everything. The closer you are to the moment of interaction, the more honest and accurate the feedback.

That’s why brands across retail, F&B, FMCG, and services are turning to a simple yet powerful tool: QR codes.

At PollPe, we’re helping businesses bridge the gap between experience and insight—in real-time, with zero friction.

🧩 The Problem: Feedback Comes Too Late

Most businesses still rely on post-visit emails or monthly surveys to gather feedback. But by the time it reaches the user:

  • The moment is gone
  • Emotions fade
  • Responses drop
  • Accuracy declines

And that means lost opportunities to act when it matters most.

🎯 The Solution: Instant Feedback via QR Surveys

Imagine this:

  • A customer buys an ice cream from a cart
  • Scans a QR code on the wrapper or standee
  • Fills a quick, mobile-friendly survey in 30 seconds
  • Gets rewarded instantly

This is what we call Point-of-Experience Feedback—and it’s changing the game.

🛠️ How PollPe Powers This End-to-End

✅ Create QR Codes for Any Survey
PollPe allows you to generate dynamic QR codes linked to your survey—each tied to a specific source (like a store, cart, or campaign).

🪄 Customize Experience with Branding & Logic
Design beautiful, branded surveys with smart logic—skip irrelevant questions, personalize flow, and collect richer insights.

🎁 Reward Respondents Instantly
Tie your survey to PollPe’s Reward Pool—so respondents get instant gratification (coupons, cashback, etc.), boosting completion.

📊 Track in Real-Time
View live analytics broken down by source. Know which cart, outlet, or region is performing better and why.

🍦 Real Example: An FMCG Ice Cream Brand

One of PollPe’s clients—an FMCG company with 12,000+ ice cream carts—is using QR-based surveys to:

  • Collect NPS and CSAT directly from customers
  • Gather geo-tagged, cart-level insights
  • Incentivize feedback with instant rewards
  • Optimize product rollout by region

What once took weeks, now takes minutes—with richer data and happier customers.

🚀 Make Feedback Part of the Experience

Feedback shouldn’t be an afterthought. With PollPe, you can turn every product, package, or store into a touchpoint for instant insight.

👉 Create Your First QR Survey and start collecting feedback where it matters most.